All orders must be placed directly through the AOI Denim website.
How to Place an Order
Browse our collection and select your preferred item(s).
Add the item(s) to your shopping cart.
Enter your email address and contact information.
Fill in your shipping address and select your preferred shipping method.
Review your order details carefully and click “Complete Order”.
You will be redirected to our secure payment gateway to complete your payment.
Once your order is successfully placed, you will receive an order confirmation email.
Please review your order carefully before completing the checkout process. Once an order has been submitted, changes or modifications cannot be made through the website.
If you require assistance regarding your order, please contact our Customer Service team via WhatsApp during business hours:
Monday – Friday 09:00 AM – 05:00 PM (WIB)
PAYMENT
AOI Denim accepts a variety of secure payment methods through our trusted payment gateway, including:
QRIS
OVO
Akulaku
Alfamart
Bank Transfer (Mandiri, BRI, BNI, CIMB Niaga, Danamon, Permata Bank, Permata Syariah, BSI, and other supported banks)
Visa
Mastercard
JCB
All payment transactions are processed securely through our payment partners to ensure the safety of your personal and financial information.
Important Notice
Payment must be completed within 24 hours (1 x 24 hours) after the order is placed.
Orders that remain unpaid after the payment deadline will be automatically cancelled by our system, and product availability can no longer be guaranteed.
If you experience any payment issues, please contact our Customer Service team for assistance before the payment deadline expires.
RETURNS, EXCHANGES & REFUND POLICY
At AOI Denim, customer satisfaction is important to us. If you wish to exchange an item, please contact our Customer Service team and provide your order number along with the reason for the exchange.
Once your exchange request has been approved, you may return the item using your preferred shipping service.
Please note that customers are responsible for all return shipping costs when requesting an exchange for a different size, color, or product.
EXCHANGE ELIGIBILITY
To be eligible for an exchange, the item must:
Be returned in its original condition.
Be unworn, unwashed, and unused.
Have all original tags and packaging intact.
Be returned within the period specified by our Customer Service team.
AOI Denim reserves the right to reject exchange requests that do not meet these requirements.
STORE CREDIT POLICY
After the returned item has been received, inspected, and approved by our team, you will receive Store Credit equivalent to the value of the returned product (excluding shipping fees).
Store Credit can be used toward future purchases on the AOI Denim website and may be combined with eligible promotional or discount codes, unless otherwise stated.
If the replacement item has a lower value than your original purchase, the remaining Store Credit balance will remain available for your next order.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact our Customer Service team within 48 hours of receiving your order and provide clear photos of the issue.
Once approved, AOI Denim will:
Replace the item with the same product, subject to availability; or
Issue Store Credit equal to the value of the item and applicable shipping costs if a replacement is unavailable.
For approved damaged or incorrect item claims, AOI Denim will cover the reasonable return shipping costs.
REFUNDS
AOI Denim does not provide cash refunds for change-of-mind purchases, sizing issues, or product exchanges.
Approved returns are compensated through Store Credit only, unless otherwise required by applicable consumer protection laws.
For any questions regarding returns, exchanges, or Store Credit, please contact our Customer Service team at:
