At AOI Denim, we are committed to delivering your order safely and efficiently.
Please note that orders are processed only on business days (Monday–Friday). Orders placed before 4:00 PM (WIB) will be processed on the same day, while orders placed after 4:00 PM (WIB) will be processed on the next business day.
Before completing your purchase, please ensure that all billing and shipping information is accurate. Once your order has been dispatched, a tracking number will be provided via email or WhatsApp for shipment monitoring.
All domestic orders are shipped through our trusted courier partners:
JNE Express
J&T Express
Shipping rates are calculated automatically at checkout based on the destination address and package weight. Delivery times may vary depending on your location and the courier service selected.
AOI Denim is not responsible for delays caused by weather conditions, courier operational issues, natural disasters, or other circumstances beyond our control.
INTERNATIONAL SHIPPING
AOI Denim proudly ships worldwide.
International customers may place orders directly through our website. Shipping costs will be calculated automatically during checkout based on the destination country and package weight.
Customs Duties & Import Taxes
Orders shipped outside Indonesia may be subject to customs duties, import taxes, VAT, and other fees imposed by the destination country. These charges are determined by local customs authorities and are the responsibility of the recipient.
AOI Denim has no control over these charges and cannot predict their amount. Customers are advised to contact their local customs office for additional information regarding import regulations and fees before placing an order.
Please note that any delays caused by customs clearance procedures are beyond our control and may affect delivery times.
For further assistance regarding international orders, please contact our Customer Service team.
